Quality Management

The Brüel & Kjær Quality Management System is certified according to ISO 9001:2008 by DS Certificering A/S, a member of IQNet (The International Certification Network) - please see current certificates below.

ISO 9001:2008 Certificate

IQNet 9001:2008 Certificate

Brüel & Kjær Quality Policy

1. Scope:

Customers rely on results and information from Brüel & Kjær products, solutions, software and services to make decisions that are critical to their business. It is therefore essential that Brüel & Kjær ensures and improves the quality, accuracy and reliability of our products and services. In this way Brüel & Kjær remains the preferred partner and solution provider in the market for measurement and analysis of sound and vibration.

The purpose of the Brüel & Kjær Quality Management System is to :

Strive for total customer satisfaction by avoiding non-conformances at all stages from market need to end of Product Life Cycle
Ensure full compliance with ISO 9001 as well as Spectris requirements
Secure high quality, timely delivery and appropriate cost of products and services
Create the foundation for continual improvement in all products and processes

Should a customer, despite our efforts, experience a defect, an effective complaint handling system has been established. This enables fast response and remedy action for the immediate benefit of the customer. It also enables us to carry out corrective actions leading to better future products and improvements of internal processes.

2. Core Elements

Brüel & Kjær will meet the quality objectives using the following strategies:

Know your area of responsibility - and meet the required competences
Manage and improve processes by setting objectives, followed by measuring and evaluating KPI's
Manage non-conformances through proper remedy actions
Take appropriate corrective action when planned results are not achieved
Use structured methods for all improvement activities and problem solving
Use audits to identify the weak spots in processes
Prioritise efforts committed to continual improvement of quality and delivery adherence by using the resources in areas where the greatest benefits are gained

To gain full benefits from the strategies the following basic principles must be followed:

Do things right the first time - even if it takes a little longer
Regard quality management as the responsibility of all as well as of the individual
Document what we do, do what we have written, and always look for better ways to do our work
If necessary, adapt to the situation without compromising the principles and without sub-optimisng