Support Contacts
Maintenance ContractsMTS will assign all current ME&S contracts to Maya HTT. Maya HTT will provide maintenance and enhancement directly, with Brüel & Kjær providing support for the NVH software products. If you have a query about this matter, please send an e-mail to I-deas@bksv.com.
Technical Support
For technical support of I-deas Test, please contact a Brüel & Kjær regional sales office by telephone:
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Americas |
+1 800 332 2040
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+1 734 522 8600 |
I-deas@bksv.com |
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Germany, Austria, and Switzerland |
+49 4101 3693930 |
ideasbk.de@bksv.com |
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Rest of Europe |
+33 1 69 90 71 00
or
Fax: +33 1 69 90 02 55 |
I-deas@bksv.com
or
support.fr@bksv.com |
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European customers only
Opening hours: 9am-5pm
All product ranges supported
All former MTS customers with a valid M1 contract can access the helpline and get software updates
All former MTS customers who had a valid maintenance contract from MTS on 31/12/2005 can get access to the helpline up to 30 Sept 2006.
On site capacity for installation, training, assistance, etc. (EUR 1200/day + expenses)
Off site capacity for special/custom development on I-deas (contact us for a quote) |
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Japan |
+81 3 5715 1612 |
I-deas@bksv.com |
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Korea |
+82 2 3473 0605 |
I-deas@bksv.com |
Alternatively, send an e-mail to I-deas@bksv.com to be contacted by a sales representative assigned to your geographical area.
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Products
