Francisco (Right):
I joined Brüel & Kjær 28 years ago as a sales engineer and my customer portfolio back then consisted mainly of automotive OEMs and suppliers, white goods and machine manufacturers and universities, so I specialized in what we call industrial applications.

Five years ago, I was offered a chance to change my role within the company and be part of the support and application team. That meant I could still stay in touch with customers, but with the added bonus of being able to delve deeper into a customer segment or measurement technique. What’s more, I now also have contact with industries that are new to me, such as Aerospace & Defence.

Ricarda: 
Being an application engineer is a challenging job, and we get the honour of working closely with our customers to solve any problems they may have. But it’s not just about us helping them. We also learn from them – after all the customer knows his product inside out and his knowledge is essential to our understanding of his problem. This exchange of knowledge is not only exciting but useful. We pass on what we learn to our sales colleagues and R&D engineers who can use the valuable information to improve our products.

My days vary a lot – from visiting production operators to visiting R&D engineers to discuss sound and vibration challenges.

Alfonso:
Before joining Brüel & Kjær I worked in several different areas of acoustics and vibration, including research in rotor-dynamics, environmental impact, design of performance spaces, noise and vibration consulting, etc. The application engineer job at Brüel & Kjær has allowed me to use and further this experience through close interaction with interesting and knowledgeable customers from many different fields.

Alfonso (Right): 
Brüel & Kjær is known and preferred by customers for its knowledge base and experience, and as application engineers, we are the technical face of the company. At the same time, by being exposed to our customers’ goals and challenges, we act as their representatives, even advocates, constantly bringing their ideas, enhancements and issues to our product management and R&D department’s attention.

Ricarda: 
It’s important because of the wealth of feedback we get from the ‘real world’, from those who use our solutions day in day out. This helps ensure that our products are always developed with them in mind.

Francisco: 
Brüel & Kjær’s vision is to become our customers’ preferred partner for sound and vibration measurement. That means working closely with them, supplying the proper and best solutions, and ensuring that they get what they expect.

Our solutions range from simple and easy-to-use instruments to sophisticated and complex solutions. Not all our customers use our solutions daily, so it’s our job to make sure that they get the help they need when they need it. Quite often, a measurement requires the involvement of several different people from within the organization and test set up can be complicated and expensive. Because of this, any downtime due to somebody forgetting how to connect the different instruments or how to set up a measurement template is a costly business. As a support team, we are ready to deal with such scenarios to get the customer back up and running as soon as possible.