Service and support contracts
Service and support contracts give our customers privileged personal support. Brüel & Kjær provides four types of support contract
With a service and support contract, customers are entitled to privileged personal support. Brüel & Kjær provides the following contracts:
- Software and maintenance contract
- Extended warranty – hardware
- Service contract for vibration test systems
- Calibration Plus contract
The Brüel & Kjær support team is available to help you when a problem arises. A global team of skilled product specialists and application engineers backs up the support team. With a support contract, your enquiry will receive fast-track attention from our back-office staff and the technical support team.
When asking for support, always remember to have the product type number, asset/serial number (if available), use scenario, and a description of the problem you have encountered. If you have software problems, screen shots are very helpful. The support team is available on the phone during local working hours.
Service Pack Contract
The Service Pack Contract allows you to benefit from a set of services, tailor-made to your needs and with a very wide range of service offerings.
Support Contract (M1)
Our Software Support and Maintenance Contracts helps you keep your system up to date and provide access to experts who will provide technical support when you need it.
Extended Hardware Warranty
An extended warranty on your Brüel & Kjær hardware is the most cost-effective way to safeguard your investment from accidents and malfunction.
Shaker Service Contract
A planned maintenance schedule and service agreement is the most effective way to manage costs and reduce downtime for vibration test systems