Service and support contracts

Service and support contracts give our customers privileged personal support. Brüel & Kjær provides four types of support contract

With a service and support contract, customers are entitled to privileged personal support. Brüel & Kjær provides the following contracts:

Software and maintenance contract
Extended warranty – hardware
Service contract for vibration test systems
Calibration Plus contract

The Brüel & Kjær support team is available to help you when a problem arises. A global team of skilled product specialists and application engineers backs up the support team. With a support contract, your enquiry will receive fast-track attention from our back-office staff and the technical support team.

When asking for support, always remember to have the product type number, asset/serial number (if available), use scenario, and a description of the problem you have encountered. If you have software problems, screen shots are very helpful. The support team is available on the phone during local working hours.

Service Pack Contract
The Service Pack Contract allows you to benefit from a set of services, tailor-made to your needs and with a very wide range of service offerings.
ソフトウェアメンテナンス・サポート契約（M1）
サポート契約により、お客様のシステムを最新の状態に保ち、必要な時に専門家による技術サポートを受けることができます
Extended Hardware Warranty
An extended warranty on your Brüel & Kjær hardware is the most cost-effective way to safeguard your investment from accidents and malfunction.
振動試験システムサービス契約
計画的なメンテナンススケジュールとサービス契約は、コストを管理し、振動試験システムのダウンタイムを削減する最も効果的な方法です。