Services and support
The Brüel & Kjær service and support program is based on ensuring maximum uptime, two-way dialogue, and skilled consultancy by our team of expert engineers.
Our service program is based on three golden rules:
- Uptime is paramount: We strive to ensure rapid, high-quality service and support
- Dialogue: We are committed to responding promptly to all customer requests and questions and to keep customers informed regarding service and support status so they can plan efficiently
- A skilled team of technicians and engineers: Our staff continuously receives the latest training in order to deliver the best possible service and support
We always meet customers on their own terms, ensuring that all service and/or support issues are resolved quickly and effectively. Moreover, our engineering services and customized projects allow us to work on projects that fall outside our standard offerings.
Service and support contracts give our customers privileged personal support. Brüel & Kjær provides three types of service contract.
Whatever sound and vibration challenges you face, we boost your capabilities and capacity by improving your processes, and transferring knowledge and technology to your organization.
Regular calibration ensures high data quality and documentation, minimizes the risk of errors, and reduces associated costs